PRIVACY POLICY

​Who we are

 

Business name: Perfectly Polished Cotswolds
Contact email: contactus@perfectlypolishedcotswolds.co.uk
Contact phone: 07881021909

We are the data controller responsible for your personal information.

What information we collect

We may collect and process the following personal data:

• Name

• Email address

• Phone number

• Appointment and booking details

• Training enquiry details

• Relevant health or treatment information (where necessary and provided by you)

• Communications you send to us (email, messages, enquiry forms)

• Website usage data (such as IP address, browser type and pages visited)

How we collect your data

We collect information when you:

• Use our website

• Book an appointment via our booking system (Timely)

• Enquire about treatments or training

• Contact us by email or phone

How we use your information

Your data is used to:

• Manage appointments and bookings

• Communicate with you about your appointments or enquiries

• Provide safe and appropriate treatments

• Respond to questions or requests

• Meet legal, regulatory or insurance requirements

• Improve our services and website

• We only use your data where we have a lawful basis to do so, including performance of a contract, legitimate interests, legal obligations, or your consent.

Booking system (Fresha)

We use Fresha as our online booking and client management system. When you book an appointment, your data is securely stored and processed by Fresha on our behalf.

Fresha acts as a data processor and complies with applicable data protection laws. You can view Fresha’s privacy policy on their website for further information.

Health and treatment information

Any health or treatment-related information you provide is collected solely to ensure treatments are carried out safely and appropriately. This information is treated with strict confidentiality and only accessed where necessary.

Marketing communications

We will only contact you for marketing purposes if you have opted in or where permitted by law. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link where applicable.

How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Data is stored securely and only retained for as long as necessary.

Sharing your data

We do not sell or rent your personal data. We may share your information with:

• Our booking system provider (Fresha)

• Professional advisors where legally required

• Regulatory or legal authorities if required by law

• All third parties are required to handle your data securely and in accordance with data protection laws.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing

• Withdraw consent at any time

• To exercise your rights, please contact us using the details above.

Cookies

Our website may use cookies to improve functionality and user experience. You can control cookie settings through your browser preferences.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contactus@perfectlypolishedcotswolds.co.uk
Phone: 07881021909